F.A.Q

How Do You Ship Your Oils?

All of Our oils are shipped in HDPE Plastic Bottles For Safety from breakage.

Do you offer price breaks on bulk quantities of oil?

For those wishing to purchase larger quantities of a single fragrance, our bulk-pricing policy is as follows for our flavor, fragrance, and essential oils:

Please note that purchase of an entire pail/can of oil may entail a delay of 1-3 weeks (although in many cases we are able to ship right away). These discounts (as well as all prices) are subject to change at any time without notice.

Are all your fragrances suitable for use in soap? How about candles?

Our fragrances have been formulated for use in all types of soap, and in candles as well. Fragrances with flashpoints of 170 degrees Fahrenheit and greater are safe for use in gel candles. Additionally, because all of our fragrances are cosmetic grade, they are suitable for use in all toiletries (e.g., shampoo, shower gel, bath bombs, etc.). The only exception to this rule will be fragrances that for a variety of reasons are just not suitable for cold-process soaps. In this case, we will clearly indicate this in the descriptive copy for the product.

Are all Bulkoils fragrances cosmetic-grade?

Yes, they are. This is important to us (and necessary) because our primary customer base is soapmakers. While candlemakers don't need to use cosmetic-grade fragrances, they're usually amazed at how much stronger and truer-smelling cosmetic-grade fragrances are than inexpensive ones formulated specifically for candles.

How much fragrance will I need?

Here are our recommendations: For cold-process soap, add between .5 and .7 oz. of fragrance oil per lb. of fats/oils in your recipe. If you're working with melt-and-pour soap base, add between .3 and .5 oz. of fragrance per lb. of soap (that's 1-2 teaspoons). For candlemakers, .5 oz. of our fragrances per lb. of wax will yield an extremely strongly scented candle; use less if you'd prefer a more moderate scent. If you're making things like lotion and bath gel, you'll want to experiment a bit -- but you'll most likely end up adding between 1% and 3% scent by weight. If, for some reason, you want to pour it on and create a product that can be smelled from three states away, you can use up to 10% fragrance by weight in lotions, spray, shampoos, etc. You need to be careful with how much you try to add to soap and candles, though; too much will cause problems with seeping in soap and mottling in candles.

I am having a problem with your XYZ fragrance in my cold-processs soap -- can you please help!?

Unfortunately from time to time, people have problems with some fragrances and their particular recipe. We have put together a list of tips that will help you be successful with fragrances even if you are having a problem. They are as follows:

1. Use at least 6 oz. of water per pound of fats/oils in your recipe.

2. Do not use temperatures of over 100º for mixing lye and fats together.

3. Add your fragrance at light trace -- if the batch looks like pudding, odds are that the mixture will thicken even more when fragrance is added, and a smooth, neat pour may be out of the question.

4. DO NOT use a hand blender (also known as a stick blender) at all once you've added fragrance to your soap mixture (although of course you may feel free to use it before this point).

5. Once you add fragrance, stir only briefly (just enough to make sure the fragrance is incorporated) and pour.

6. Do not over-insulate. Profusely sweating soap is the beginning of disaster.

7. Do not use grapefruit seed extract (GSE) -- it is a trace accelerator and if your soap is made properly, there is no need to to preserve it.

8. We work very hard to greatly lower the likelihood that our fragrances will cause seizing in your CP soap. If you do find an oil to be on the seize-y side, try holding back several ounces of base oil from your batch (the amount is dependent of the size of your batch) and mix the fragrance with this held-back oil. Instead of adding straight fragrance oil to your batch at trace, add the base oil/fragrance mixture. Sometimes this is enough to dilute the effects of raw fragrance and will prevent insta-trace in a touchy batch. You will still need to work quickly and add the fragrance at light trace, but this will certainly help.

How long will it take for my order to be processed?

Your order will ship within 2-4 business days of your placing it M-F. During most of the year, virtually all orders ship out within 24 to 48 hours of placement; we will sometimes need to add an extra day to that during the Christmas rush (September thru December).

What's the best way to place an order?

The shopping cart will give you an immediate total and will allow you to see exactly what you've ordered. It's completely secure, so you can include your credit card information confidently and fearlessly. Phone-in orders are very welcome (we can be reached at 978-739-9050), as are faxed orders (661-451-9791 for faxes). Please note: UPS charges us $5 to reroute packages for which an incorrect address is given. Please check the information you type into the cart carefully -- we will regretfully be forced to pass the $5 fee on to you, in the event that you give an incorrect address.

Do you have a printed catalog?

We do not. Frankly, the vast majority of our product line is packaged in HDPE plastic bottles and are really not much to look at. In the interest of holding prices steady and not killing any extra trees, we do not anticipate publishing a paper catalog

My bottles are all at different fill levels, and some of them are not completely full. Why?!

All of our fragrances are sold by weight and not by volume. They are all individually weighed by hand on digital scales accurate to 1/1000th of an ounce. Our oils vary widely in density, and thus a 16-oz. bottle of Special Edition Vanilla (one of our densest oils) appears to be over 1/3 empty. We do receive many questions about the fill level of our fragrances, but unfortunately, since all the large oil vendors sell the oils to *us* by weight, we have to weigh out each and every bottle we sell, rather than simply filling them up to the top as we could if they were sold to us by volume.

I'm not sure if I'm going to like what I ordered -- is your merchandise returnable?

Our merchandise is NOTreturnable, so please select carefully, and when in doubt, opt for the smallest size offered. (We're unable to accept returns because we can no longer vouch for the contents of a bottle, once it's left our hands.)

Can I have a list of the fragrance oils that discolor CP soaps?

While we wish it were as easy as saying "oils X, Y, and Z will discolor," it is not. ALL fragrances have the potential to discolor soap -- if this is an issue for you we suggest that you do a small test batch with the recipe of your choice to see if the color change is within acceptable margins for your project. 

 

What if an item I ordered is out of stock? 

We do our best to keep everything in stock at all times but sometimes an item(s) are out of stock.  In the event this happens we do not hold your order for the out of stock item.  We ship your order without  the out of stock item(s).  Please note that out of stock items do not get backordered.  If you wish to reorder the item on another order you may do so.  We do also adjust the shipping charges when possible.